Classic Silk Fountains -- Silk & Cane Magic
- We accept paypal only.
- We will ship the package within 1-3 working days after received the payment
- Item will be shipped by internationl economic service with tracking no.
- Under normal situation, delivery time takes about 6-35 working days.
- Please note that the Shipping fee does not include duties, local taxes or any other importation fees. Buyer has to bear all duties, taxes, traiff or any other surcharges for import (if applicable). Also, due to the security reason, we reserve the rights not to send items to unconfirmed address.
- Wrong item will be offered exchange.
- Replacement / refund will be issued upon receiving returned goods (must be in the original condition, e.g. including packing, instruction) .
- Buyer will be responsible for the returning fee while we will responsible for the re-sending fee.
- If the shipment is unclaimed and returned back to us, Buyer should be responsible for the re-sending fee (second sending). If the item returned, and buyer wants to refund, the refund amount will be minus the original S&H fee.
- If you have not received your shipment after 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply.
- All handling and shipping fee can not be refund.
- Magic is all about tricks and secrets, and the fact that most items contain secrets of the trick and how they are done we cannot offer any refunds or exchanges on items purchased.
Your satisfaction is our top priority. Leaving negative or neutral feedback can't solve the problem!!
So please contact us if you have any questions or any complaints about the item,we will try our best to solve the problem for you.
I will appreciate for you to give us a chance to solve the problem and service with you again.