By placing an order, You confirm that You have read, understood and accepted these following policy.
30-Day Exchange & Return Policy
If there’s something wrong with your order (defective product, incorrect order, damaged order,or not in love etc.), please
contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved
then you can return the package to us with the order number on the packaging(The order number is very important on
the packaging,because we need to return your money according the correct order number).Of course we will be sending
a replacement if you accept this way( just please tell us what new models you need). Please do not return anything before we
review the case,our customer service team will review the request and will send further instructions.
Bemagic reserves the right to refuse any return request, if the return is caused by malicious competitive business practices.
Disclaimer:You will be responsible for paying for your own shipping costs for returning your item(Unless the quality has problems).
Return&Exchange Service Procedure:
1.Please login to your account and locate the order you are not satisfied with.
2.Please contact support.Please select the service type, either an Exchange or Refund. Choose the specific frame and describe the
issues that have caused the need for a refund/exchange. Please upload your original prescription if you have a prescription issue.For
damaged/defective glasses, pictures are also necessary.
3.Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours
(48 hours on weekends). Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this
folder. Please follow the instructions that are provided by our customer service representative.
My items were damaged on arrival. What can I do?
We will take full responsibility for Damaged goods problems and we can remake totally free or offer a full refund.
Please contact us immediately, and provide us with your order number, along with pictures of the damaged item.
The item received are not what I ordered!
We will take full responsibility if we have not fulfilled your order according to your order details: prescription. If the prescription is incorrect, please send us a photo of your original prescription, along with the order number,
. If you received the wrong item, please send us a photo of it, along with your order number.
I received items with missing parts or defects.
If you received items with missing parts, please send us a photo, along with your order number .
If it have defects, please send us photos of defects, along with your order number.
If you are missing parts or the item or have little defects that will not affect normal use, and you'd like to accept
the items,we can send you a voucher or partial-refund as compensation.
The items are broken after using less than 30 days.
If your items are subsequently faulty due to the workmanship/quality of the materials within 30 days of receiving them,
a new item will be resent to you at no additional cost to you. Or alternatively we can send you a discount code to
put towards the purchase of new items and include free shipping .
- Please contact our Customer Support Team to ask for before returning.
- The complete original packaging box is required when returning the goods so as not to affect our secondary sales.